Policy

[Book, Deposit and Payment]
We accept bookings via telephone, email and online request. Please go to our room page and book directly or you can contact us for assistance.

Via telephone
Phone hours is between 10 a.m. to 8 p.m. We will hold your reservation for 3 days. Within 3 days please pay deposit (30% of total amount) or provide credit card number and valid date for pre-authorization (full amount). Overdue reservation will be canceled without further notice.

Via email
After you receive our confirmation letter, within 3 days please pay deposit (30% of total amount) or provide credit card number and valid date for pre-authorization (full amount). Overdue reservation will be canceled without further notice.

Via our online booking system
After you receive our confirmation letter (please note that it’s not a automatic copy of your booking request), within 3 days please pay deposit (30% of total amount) or provide credit card number and valid date for pre-authorization (full amount). Overdue reservation will be canceled without further notice.

Our Account Info
Beneficiary’s Bank Name and Add.: Bank SinoPac(SWIFT Code:SINOTWTP)
No.36, Sec. 3, Nanjing E. Rd., Taipei City 10489, Taiwan, R.O.C.
Beneficiary’s Name: Chunghwa Post-Change, Yu Chun
Beneficiary’s A/C No.: 70024415000295460
Beneficiary’s Tel No.: 0979316085
Currency: CNY, USD, HKD, or EUR only
Correspondent/Intermediary Bank:
a. 美元(USD) :中國工商銀行紐約分行(SWIFT Code:ICBKUS33)。
Industrial and Commercial Bank of China, New York, USA
b. 人民幣(CNY):中國工商銀行北京分行(SWIFT Code:ICBKCNBJ)
Industrial and Commercial Bank of China, Beijing, China
(從大陸地區匯入,請加註大額支付行號CNAPS No.:1021-0009-9996)。
c. 港幣(HKD):永豐銀行香港分行(SWIFT Code:SINOHKHH)。
Bank SinoPac, Hong Kong Branch, Hong Kong
d. 歐元(EUR):中國工商銀行法蘭克福分行(SWIFT Code:ICBKDEFF)。
Industrial and Commercial Bank of China, Frankfurt, Germany

#We request that you forward a scan copy of bank / wire transfer transaction receipt for our records. Once wire transfer amount is received at the bank (in 2-3 working days), your reservation confirmation letter shall be forwarded.
#We accept credit cards      
#We also accept full payment before arrival. If you would like to pay full amount, please inform us when booking.
#We are pet-friendly. Guests shall inform us and obtain our approval before arrival. We will charge extra NT$100/per night per pet.

[Check-in & Check-out]
Check-in: after 3 p.m.
Check-out: before 10 a.m.
Please inform us your estimated arrival time.

[Occupancy and Visitors]
Please inform the total no. of your group for our convenience to prepare your meal and proper room.
Your visitors are welcome at our guesthouse. To maintain our guesthouse’s comfort, visitors shall leave before 10. p.m.
If more people are staying overnight than on the order, extra charge of NT$500/per person per night shall apply.

[Traditional Southern Chinese Style Guesthouse (Siheyuan)]
We are a Siheyuan guesthouse in the Kinmen National Park. To preserve our traditional beauty, smoking, barbecuing, cooking with fire, chewing betel nuts, gambling and talking in high volume are forbidden.

[Going Green]
To reduce waste, we will not take the initiative to offer one-time-use product such as hotel toothbrushes, paper cups, etc.

[Cancellation Policy]
1. 100% deposit paid shall be refunded prior 14 days notice.
2. 70% deposit paid shall be refunded prior 10~13 days notice.
3. 50% deposit paid shall be refunded prior 7~9 days notice.
4. 40% deposit paid shall be refunded prior 4~6 days notice.
5. 30% deposit paid shall be refunded prior 2~3 days notice.
6. 20% deposit paid shall be refunded prior 1 days notice.
7. No payment shall be refunded less than 1 day notice or no show.
8. If you would like to change your date after paying any payment, please notice us in advance. Above cancellation policy shall apply as well.
9. Failure of arrival due to unpredictable factors such as typhoon, March-May fog season or delay by plane or ferry, we accept free date change and full refund.
10. Guests who provide credit card details instead of deposit shall apply all above policy and agree that we shall charge any reasonable amount.
11. For Taiwan national holidays, a copy of plane or ferry ticket shall be provided by guests and afterwards pay any deposit or payment.

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