Policy

[Reservation, Deposit & Payment]
We accept reservation from phone calls, emails and online booking system. Please directly book online on our website or contact us. Deposit or credit card details are required in order to secure the booking.

Call Us
Please call us between 10 a.m. and 8 p.m. We will hold the room for 3 days for you to pay the deposit or provide credit card details. You can pay the rest payment when you arrive. If we don’t receive anything required, your reservation will be cancelled without notice.

Email Us
After we reply your email, we will hold the room for 3 days for you to pay the deposit or provide credit card details. You can pay the rest payment when you arrive. If we don’t receive anything required, your reservation will be cancelled without notice.

Book Online
After you receive the confirmation email, we will hold the room for 3 days for you to pay the deposit or provide credit card details. You can pay the rest payment when you arrive. If we don’t receive anything required, your reservation will be cancelled without notice.

Bank Account to Receive Deposit
Chunghwa Post Co., Ltd. (Code: 700)
Account No.: 2441500 0295460
Account Name: 張喻淳 (Chang Yu Chun)

#If you pay by remittance, please inform us your bank account no. to make sure that we receive your payment.
#If you pay by credit card, please book by email or online booking system and provide your credit card number and valid date to secure your reservation. However, no payment will be taken from your credit card until the day of your arrival.
#If you would like to pay full amount in advance, please tell us while booking.

[Check-in & Check-out]
Check-in: after 3 p.m.
Check-out: 7:30 – 10 a.m.
We don’t have 24hr. reception. Please tell us your estimated arrival time while booking.

[Accommodate Guests & Visitors]
While booking, please tell us how many guests will sleep in one unit. If sleeps more than you book, additional fee will occur. We will arrange the best room option and prepare breakfast for you. We welcome you and your visitors and all visitors should leave the guesthouse before 10 p.m. to let all our guests rest.

[Siheyuan Guesthouse]
Horseshoe Crab Cottages is a traditional southern-Chinese building (siheyuan) located in Kinmen National Park. To preserve the historic and natural environment, behaviors such as smoking, barbecuing, cooking with fire, eating betel buts, gambling, shouting, etc. are not allowed in the building.

[Save the Planet]
To save the planet, we do not take the initiative to offer disposal amenities such as toothbrush or paper cups. Moreover, we also do not renew towels and bed sheets if you’re going to stay over two nights.

[Delay, Cancel & Refund]
1. If you cancel your booking 14 days before due, we’ll refund 100% of your deposit.
2. If you cancel your booking 10~13 days before due, we’ll refund 70% of your deposit.
3. If you cancel your booking 7~9 days before due, we’ll refund 50% of your deposit.
4. If you cancel your booking 4~6 days before due, we’ll refund 40% of your deposit.
5. If you cancel your booking 2~3 days before due, we’ll refund 30% of your deposit.
6. If you cancel your booking 1 day before due, we’ll refund 20% of your deposit.
7. If you cancel your booking on your arrival day or no show, there will be no refund of any deposit or payment.
8. If you need to alter your date after paying the deposit, please inform us in advance. If all our rooms are occupied, we will help you to book another guesthouse nearby. If you have other accommodation plan, we will follow the above rules and offer you refund.
9. If your flight or ferry is delayed or cancelled due to the weather condition such as typhoon and fog season, we can either hold your reservation for 1 year or refund.